Cancellation & Refund Policy

This policy is framed in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and Reserve Bank of India (RBI) guidelines. Mavtop Technologies (Sole Proprietorship, Proprietor: Manopriyan P) aims to provide a transparent cancellation process for all digital products and SaaS subscriptions.

• Cancellations: You may cancel your monthly or annual subscription at any time via your billing dashboard. Cancellation stops future auto-renewals. • Refunds: We do not offer pro-rata refunds for the remaining time in a billing cycle. Payments made for subscription periods are final. • Exceptions: Refunds may only be granted in cases of accidental duplicate billing or severe, documented service outages that breach our SLA.

Due to the nature of digital intellectual property, all sales of downloadable software, plugins, and SFX libraries are final. Refunds will only be considered within 7 days of purchase if the product is fundamentally defective, incompatible with stated system requirements, and our support team cannot resolve the technical issue.

If a refund is approved, it will be initiated within 3-5 business days and credited back to your original payment method via our gateway (Cashfree). In the event of a failed transaction where funds are deducted but the order is not created, the payment gateway will automatically reverse the amount within 5-7 bank working days.

To request a cancellation or refund exception, please email support@creatorcuts.online or use the Live Chat widget in the bottom right corner. Provide your Invoice Number, registered email, and a detailed reason for the request.