Privacy Policy

This Privacy Policy explains how Mavtop Technologies (Sole Proprietorship, Proprietor: Manopriyan P) (doing business as Creator Cuts) collects, uses, and protects personal data. We aim to comply with applicable requirements under India's Digital Personal Data Protection (DPDP) Act, 2023 and the DPDP Rules, 2025, as and when applicable. Your personal data is processed for the purposes described in this Privacy Policy and, where required by applicable law, based on your consent or another lawful basis. Where consent is required, we will request it through an appropriate consent mechanism.

We collect the following categories of data when you use our SaaS platforms, extensions, and APIs: • Account & Contact Information: Name, email address, phone number, and company details. • Billing & Transaction Data: Billing address, GST details (if applicable), and payment history. • Technical & Usage Logs: IP address, device characteristics, browser type, operating system, API keys, and interaction logs with our software. • Communications: Records of your interactions with our customer support teams.

When you use our SaaS services (e.g., Go4Chat, WhatsApp API), you may submit information relating to your own customers, users, employees, or contacts (including WhatsApp messages). You are responsible for ensuring that you have the necessary rights, notices, and permissions to provide such data to us. We process such data only to provide and operate the services on your behalf, in accordance with your instructions and our applicable Data Processing Agreements (DPA).

We process your data for the following specific purposes: • Account & Service Provision: To create your account, verify your identity, and deliver requested SaaS functionalities. • Payments & Accounting: To process payments, issue invoices, and manage subscription renewals. • Security & Troubleshooting: To monitor platform stability, prevent fraud/abuse, and troubleshoot technical issues. • Support: To respond to your inquiries and support requests. • Marketing: To send promotional communications (only where permitted and with a clear unsubscribe mechanism).

We use third-party service providers to support hosting, infrastructure, authentication, payments, communications, and customer support. These providers may process personal data as necessary to provide their services to us. We take reasonable steps to ensure that appropriate contractual and security safeguards are in place. These include: • Hosting & Infrastructure: Cloudflare, VPS hosting, and Cloudflare R2. • Database & Authentication: Supabase. • Payment Gateways: Cashfree and PayU. • Customer Support: Zoho SalesIQ and ZeptoMail.

Some of our cloud and SaaS service providers may process or store personal data outside India. Where personal data is transferred or made accessible outside India, we will take appropriate measures and comply with applicable requirements under Indian law.

We implement reasonable technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures may include access controls, authentication mechanisms, and encryption where appropriate. If we become aware of a personal data breach affecting personal data processed by us, we will take appropriate steps to contain, investigate, and remediate the incident and provide notifications where required by applicable law.

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud, and comply with applicable legal, accounting, and tax obligations. When personal data is no longer required, we will delete, anonymise, or securely dispose of it, subject to applicable legal requirements.

Subject to applicable law, you may have rights to: • Request information about the processing of your personal data. • Request correction of inaccurate or incomplete personal data. • Request deletion/erasure where applicable. • Withdraw consent where processing is based on consent. • Raise a grievance regarding the processing of your personal data. • Nominate another individual to exercise rights in circumstances permitted by applicable law. Consent Withdrawal: You may withdraw consent where processing is based on consent. You may also unsubscribe from marketing communications using the unsubscribe link included in our emails. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

Our services are not intended for children where use of the service would be prohibited by applicable law. We do not knowingly collect personal data from children in violation of applicable legal requirements.

For data-related requests, to exercise your rights, or for grievances, please reach out to our designated Grievance Officer: Entity: Mavtop Technologies (Sole Proprietorship, Proprietor: Manopriyan P) Address: 293, Ichambadi, Peramandapatti, Kambainallur, Dharmapuri – 635202, Tamil Nadu, India Email: support@creatorcuts.online (or use the Live Chat widget in the bottom right corner) We aim to resolve all grievances within the legally mandated timeframes.